Gains Of Upgrade… Zenith Bank Now Has Best Tech Infrastructure” – CEO Adaora Umeoji
“Zenith Bank will continue to innovate value-adding products and services to meet all your banking needs quickly, safely, and conveniently.”
Dame Adaora Umeoji, Chief Executive Officer (CEO) at Zenith Bank, has disclosed that the financial institution now possesses the best technology infrastructure in the industry.
The CEO made this revelation in a thank you message to customers, appreciating their patience throughout the process that culminated in this achievement, which further positions Nigeria’s most profitable bank for superior service delivery.
Zenith Bank, Nigeria’s number one by Tier 1 Capital (N1.9 trillion) for the past fifteen years, recently posted a remarkable 118% rise in profit from N1.33 trillion in Q3 2023 to N2.9 trillion in Q3 2024.
“The sole reason we undertook such an extensive endeavor is to better position Zenith Bank Plc for improved service delivery to all our valued customers and to provide memorable banking experiences at all our touchpoints,” said the CEO, who apologised for inconveniences and challenges customers experienced during the upgrade.
She further strengthened confidence in the bank’s operations, which maintains its position as the nation’s leader in market capitalization (N1.3 trillion) and highest dividend payer for the past five years, with the added assurance: “I am, however, pleased to inform you that Zenith Bank Plc now has the best technology infrastructure in the industry and is positioned to ensure you experience only superior service delivery going forward.”
Umeoji, who expressed gratitude on behalf of the board, management, and staff of Zenith Bank, also assured that “Zenith Bank will continue to innovate value-adding products and services to meet all your banking needs quickly, safely, and conveniently.”
According to experts, among other benefits, the technology upgrade has enabled Zenith Bank to implement enhanced cybersecurity and data protection measures, improve operational speed on its payment platforms—including Zenith Bank Debit Cards, Zenith Bank Mobile App, Zenith Bank Internet Banking, and Zenith Agents nationwide—and eliminate downtime. More
