The management of KFC has been given instructions to apologize to the affected PRM. Additionally, they have been asked to display a policy statement of non-discrimination on their facility’s door
The Federal Airports Authority of Nigeria (FAAN) has closed down the KFC outlet at Murtala Muhammed International Airport (MMIA) in Lagos.
This action was taken after a passenger with reduced mobility (PRM) shared a social media report, alleging that he was subjected to discriminatory treatment at the airport.
According to Mrs Obiageli Orah, Director of Public Affairs and Consumer Protection, the action taken by FAAN is in compliance with the Lagos State Law on People with Special Needs.
According to her, the management of KFC has been given instructions to apologize to the affected PRM. Additionally, they have been asked to display a policy statement of non-discrimination on their facility’s door before resuming operations.
The statement reads: “In line with Lagos State law on People with Special Needs, Part C, section 55 of General Provisions on Discrimination which states that, ‘A person shall not deprive another person of access to any place, vehicle or facility that members of the public are entitled to enter or use based on the disability of that person’, the management of FAAN has closed the KFC facility at the Murtala Muhammed International Airport in Lagos with effect from March 28, 2024.
“This is as a result of a social media report by a Passenger with Reduced Mobility, PRM, alleging discriminatory treatment he received at the Murtala Muhammed International Airport, Lagos.
“The MD/CE of FAAN, Mrs Olubunmi Kuku intervened swiftly by deploying a management team comprising the Director, Public Affairs and Consumer Protection, Mrs Obiageli Orah, the Regional Manager South-West, Mr Sunday Ayodele, Ag. General Manager Public Affairs, Mrs Ijeoma Nwosu-Igbo and the International Terminal Manager, Mr Kerri, to investigate the allegation.
“It is based on the findings of the team that FAAN has shut down the KFC facility at the MMA, where the incident occurred.
“The Authority has instructed that the KFC Management should tender an unreserved apology, in writing, to the affected PRM and a policy statement of non-discrimination be written and pasted conspicuously at the door post of their facility at MMIA before it resumes operation.”
